Interviews

Videos

see more on the Methodical YouTube channel

How to thrive in an unpredictable world — an interview with Val Cerovec of Journey Further Book Club

Mastering uncertainty in a dynamic business world — Champagne Strategy interview

Customer Experience and Trust — an interview with Colleen Ryan of TRA in Auckland, New Zealand

Great customer experiences are effortless — Cass Business School MBA Symposium, London

Managing uncertainty at work — interview with Stephanie Todd, Santa Monica, California

An introduction to The Grid — Samsung Innovation Lab, Palo Alto, California

Great customer experiences set and meet expectations — Contagious NNW Conference, San Francisco

Great customer experiences are stress free — Innoday conference, Stockholm, Sweden

What is customer experience and how is it valuable? — Champagne Strategy Podcast interview

COVID-19 Business Battle Plan — ISOLATED Talks, a charity initiative raising money for The Samaritans

Podcasts

Call To Action
A tool to help us make better decisions and improve business…
Apple Podcast
Spotify

Brave UX
Whisky, Writing and the Willingness To Be Wrong
Apple Podcast
Spotify
YouTube

CBRE
The Grid
Apple Podcast
Spotify

O Behave
The Grid: The Decision-making Tool for Every Business
Apple Podcast
Spotify

Voice of Success
Predicting the future in business
Apple Podcast
Spotify

The Extraordinary Business Book Club
Reader-centric writing with Matt Watkinson
Apple Podcast
Spotify

Engati
Transform loyalty into advocacy
Apple Podcast
Spotify
YouTube