Interviews
How to thrive in an unpredictable world
An interview with Val Cerovec of Journey Further Book Club
Mastering uncertainty in a dynamic business world
Champagne Strategy interview
Customer Experience and Trust
An interview with Colleen Ryan of TRA in Auckland, New Zealand
Great customer experiences are effortless
Cass Business School MBA Symposium, London
An introduction to The Grid
Samsung Innovation Lab, Palo Alto, California
Great customer experiences set and meet expectations
Contagious NNW Conference, San Francisco
Great customer experiences are stress free
Innoday conference, Stockholm, Sweden
What is customer experience and how is it valuable?
Champagne Strategy Podcast interview
COVID-19 Business Battle Plan
ISOLATED Talks, a charity initiative raising money for The Samaritans
Podcasts
Bizbooks
