To create a great customer experience we need to put employee happiness first.

To create a great customer experience we need to gather data at every interaction.

To create a great customer experience we need to deeply understand our customer’s lives.

To create a great customer experience we need a chief amazement officer.

To create a great customer experience we need a seamless omni-channel approach.

To create a great customer experience we need to personalize to an audience of one.

To create a great customer experience we need to enhance our VoC metrics.

Do you know what Alaska Airlines do?

They say “Thank you for being an MVP Mr. Watkinson.” And give me a free chocolate bar.

Seems to work pretty well.

See this post on LinkedIn