The Cass Business School MBA Symposium is an annual highlight for me, and I’m definitely heading home on a high this year.

I’m especially grateful to everyone who gave up their evening to come to the masterclass last night and to Sionade Robinson Ph.D for hosting / arranging it all.

I’m amazed how far some people travelled to attend and that so many were able to stay on to the end despite the disruption.

Best of all was actually getting to meet some people in person for the first time and share a drink or two having been connected online for years in some cases.

Let’s not leave it too long to get together again - please keep in touch!

#customerexperience #NewDirections2019

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