Matt Watkinson, author of "The Grid" and "The Ten Principles Behind Great Customer Experience" and CEO/Co-founder of Methodical is the guest on today's Fireside Chats Without The Fires Podcast. Matt talks with great detail about his take on CX and which companies, such as Patagonia, have got it right and why they have got it right.

Matt's rare talent and expert insights allow him to look at opportunities for companies to improve in a slightly different way than the norm. Charming and down-to-earth, Matt has the ability to peel back the layers of the onion and then to pinpoint areas of improvement in simplistic terms.
(podcast link: https://bit.ly/3lv1AIw)
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𝗠𝗮𝘁𝘁'𝘀 𝗖𝗫 𝗤𝘂𝗼𝘁𝗲𝘀:
"𝘖𝘧𝘵 𝘦𝘹𝘱𝘦𝘤𝘵𝘢𝘵𝘪𝘰𝘯 𝘧𝘢𝘪𝘭𝘴, 𝘢𝘯𝘥 𝘮𝘰𝘴𝘵 𝘰𝘧𝘵 𝘵𝘩𝘦𝘳𝘦 𝘸𝘩𝘦𝘳𝘦 𝘮𝘰𝘴𝘵 𝘪𝘵 𝘱𝘳𝘰𝘮𝘪𝘴𝘦𝘴.” 𝘞𝘪𝘭𝘭𝘪𝘢𝘮 𝘚𝘩𝘢𝘬𝘦𝘴𝘱𝘦𝘢𝘳𝘦, 𝘈𝘭𝘭’𝘴 𝘞𝘦𝘭𝘭 𝘛𝘩𝘢𝘵 𝘌𝘯𝘥𝘴 𝘞𝘦𝘭𝘭
"𝘛𝘢𝘭𝘬 𝘭𝘦𝘴𝘴, 𝘥𝘰 𝘮𝘰𝘳𝘦.” 𝘈𝘯𝘰𝘯.

𝗠𝗮𝘁𝘁'𝘀 𝗖𝗫 𝗛𝗲𝗿𝗼𝗲𝘀
Ben Smith
Beverly Hills Hotel Team
Furniture brand Vitsoe
Patagonia
Groundwork Coffee Shop
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