Your goals, and the sophistication of your approach to achieving them, should reflect your current abilities.

If you’re a novice runner, for example, you need a pair of well-fitting shoes, a stopwatch and a simple training / stretching plan. You can post some impressive times with nothing more if you work hard.

If you’re getting pretty quick and aren't picking up injuries, you might start looking at a more sophisticated training and diet regime and using a heart rate monitor to optimize your training.

Then, when it's time to go from good to great you can worry about shaving off the last few percent of body fat, recovery massages, nutrient timing, 3d form analysis, etc.

This probably sounds obvious, but when established businesses build a new competency, they rarely say, "We're beginners. Let's try something basic." They act like they're already Olympians because they have Olympic-sized resources. The result is often frustrating failure and a huge waste of time and money.

If you’re starting a CX program, keeping it simple can help you gain traction. Deliver basic improvements, then gradually get more ambitious. Start, experiment, learn, and grow. If things aren't working, simplify.

Don't attempt a moon landing before you can run, and never mix your metaphors.

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