Intrigued by my totally logical/heretical ideas about customer experience, Mycustomer asked to interview me for their podcast and expand a little on the topics I've been writing about. If that sounds like something you'd like to listen to, here it is.

I personally will not be listening to it, because — like most people — I hate the sound of my own voice, so I'll have to rely on you to judge the quality of insight and delivery.

See this post on LinkedIn