Many CX practitioners remark that they feel marginalized, can’t get traction, can petition for change but can’t enact it. That leaders don’t see the value in what they’re doing, or it can't be proven commercially. 

If this sounds familiar to you, and you would like to have a greater impact with both your customers and you business, stay tuned.

The successor to The Ten Principles Behind Great Customer Experiences is coming soon — The Leader’s Guide to Customer Experience. 

Oh and it’s not a book. It’s an e-learning course. 

#customerexperience #cx

See this post on LinkedIn