I’m skeptical about the whole concept of “employee experience” but I’m sincerely open to changing my mind. 

To be clear, I definitely think that how employees (or freelancers for that matter!) are treated and what their day-to-day working life is like is hugely important to their wellbeing, productivity, creativity, happiness etc. That’s not in doubt, and we try our best to make Methodical a great place to work. 

I just hope some of you can help me by answering some questions I have:

1. What is the difference between managing the employee experience and existing people management and leadership skills?

2. What can an employee experience team do that a HR team can’t?

3. How can we attempt to directly manage something that is clearly emergent? 

In other words isn’t an employee’s experience mostly going to depend on whether their boss is a PITA, whether they get interesting engaging projects to work on, whether they are a good cultural fit, whether they like their colleagues, how much they get paid, whether they can progress and grow, office politics, and all the other stuff we’ve known about for forever? 

4. What is an employee experience expert going to do in practical terms when confronted with these realities? Take ownership of all of them? 

I’m all ears. I don’t know anything about it. Zero qualifications to have an opinion. Here to learn.

See this post on LinkedIn