Lesson of the last two weeks: good things happen when you speak up!

Since I started voicing my concerns about the cranio-rectal interface that’s holding back the CX industry here’s what’s happened:

Engagement with our posts has been great and the reception has been overwhelmingly positive.

Followers are growing fast too, so it won’t be long before the voice of reason is the loudest.

Direct messages are coming in from people saying how refreshing our ideas are.

I’ve been invited to share our ideas on a growing number of webinars and podcasts.

More speaking bookings on CX and loyalty are coming in.

Other experts are sharing their ideas with me in a gesture of support.

I’ve been asked by a senior CX professional if I’ll act as a mentor.

More importantly, we’re creating a dialogue that the whole community can benefit from. In other words,

it’s working. It’s corny to say you need to be the change you want to see, but it feels like we're doing that. Thank you for your support!

See this post on LinkedIn